Effective Date: 10 June 2026

1. Introduction

F & B Factory respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, enquiries, orders, communications, and related services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website and services.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing or delivery address
• Company or business name
• GST details, where applicable
• Enquiry details
• Order or service-related information
• Any information submitted through contact forms, order forms, enquiry forms, WhatsApp, email, or phone communication

b. Technical and Usage Information

When you visit our website, we may collect certain technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Cookies and similar tracking data

c. Payment Information

If online payments are enabled on our website, payment-related information may be processed by third-party payment gateway providers. We do not store sensitive card, UPI, or banking credentials on our own servers unless specifically stated.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and requests
• To process orders, bookings, or service requests
• To provide customer support
• To send order confirmations, invoices, updates, and service-related communication
• To improve our website, products, and services
• To personalize user experience
• To send promotional offers, updates, or marketing communication, where permitted
• To comply with legal, tax, accounting, GST, and regulatory requirements
• To prevent fraud, misuse, or unauthorized access
• To maintain business records

4. Legal Basis for Processing

We process personal data based on one or more lawful grounds, including:

• Your consent
• Performance of a contract or service request
• Compliance with legal obligations
• Legitimate business purposes
• Responding to your enquiries or requests
• Protection against fraud, misuse, or security threats

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance user experience.

Cookies may be used for:

• Website functionality
• Analytics and performance tracking
• Remembering user preferences
• Marketing and remarketing, where applicable

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

• Delivery or logistics partners
• Payment gateway providers
• Website hosting providers
• IT and software service providers
• Marketing and communication service providers
• Accounting, tax, or legal advisors
• Government authorities, regulators, or law enforcement agencies when required by law

All such sharing is done only for legitimate business, operational, legal, or compliance purposes.

7. Data Retention

We retain personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including business, legal, tax, accounting, dispute resolution, and regulatory requirements.

When personal information is no longer required, we may delete, anonymize, or securely archive it.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent, where processing is based on consent
• Request deletion of your personal information, subject to legal and business requirements
• Object to certain types of processing
• Request information about how your data is used
• Raise a grievance regarding the processing of your personal information

To exercise these rights, please contact us at: info@fnbfactory.com

10. Marketing Communications

We may send you promotional emails, offers, updates, or marketing messages if you have interacted with us or consented to receive such communication.

You may opt out of marketing communication at any time by contacting us at info@fnbfactory.com or by using the unsubscribe option, where available.

Even after opting out, we may still send transactional or service-related messages.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, payment gateways, delivery services, or social media pages.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend that you review their privacy policies before sharing any personal information.

12. Children’s Privacy

Our website and services are intended for general users and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us personal information without proper consent, please contact us at info@fnbfactory.com, and we will take appropriate steps.

13. International Data Transfers

Some of our service providers, hosting providers, software tools, or analytics providers may process data outside India. Where such transfers occur, we will take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection laws.

14. Grievance Officer / Contact Person

For any questions, complaints, corrections, deletion requests, or privacy-related concerns, you may contact:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised effective date. We encourage users to review this Privacy Policy periodically.

16. Consent

By using our website, submitting your information, placing an order, making an enquiry, or communicating with us, you consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.